Refund policy

This policy sits alongside, and does not remove, your rights under Australian Consumer Law. Because our products are digital and access is granted immediately on purchase, we do not offer refunds for change of mind once a product has been accessed or downloaded. This includes situations where you decide the style isn't right for you after viewing it, or you no longer wish to proceed with your renovation or styling plans.

You are entitled to a refund, replacement, or other remedy where required by Australian Consumer Law, including where we are unable to deliver the product you paid for, the product is faulty or does not function as described (for example, a broken or inaccessible link to your file), or the product is significantly different from how it was described at the point of sale.

If you accidentally purchase the same guide twice in separate transactions, contact us with both order numbers and we'll refund the duplicate. If you believe you're entitled to a remedy under this policy, contact us at hello@roomassembly.com within 14 days of purchase with your order number and a description of the issue, and we'll respond within 7 business days.